Should I not lease at a Las Vegas Executive Suites if they seem to be only half full?
As you know, the market has hit a lot of businesses, so don’t let the vacancies scare you. Actually, now is the time to take advantage of the specials and savings that executive suites are offering to new tenants. Also, executive suites are traditionally considered to be “temporary space” and there will be a lot of transition with tenants moving in and out.
You can do your homework and look at the space and ask all of the appropriate questions and don’t be afraid to ask the leasing manager what the bottom line or best deal would be for the suite!
Chris – Leasing Manager
What’s a pleasant way to ask the secreatry in my Las Vegas Executive Suite center to answer my calls a certain way?
The professional secretary/receptionist is there for you so asking her to answer your phone in a certain manner should never be a problem. She is your link to the outside world & first impressions are always important. Here are some phone etiquette processes that should be followed by all businesses:
1. Preparation – you can actually prepare to take a phone call. Taking certain preparation steps will help you listen better and concentrate more fully on what the customer is saying.
2. A Strong Start – If a phone call gets off to an awkward start, it can go downhill quickly from there. It is important to say “good morning” or “good afternoon” and be pleasant from the start. Your “bad day” should not interfere with business.
3. Speaking Clearly – always be pleasant and speak slowly and clearly when answering the phone — if you talk too fast the caller will not understand what you are saying and will become frustrated.
4. Proper Tone of Voice – this is one of the most important and vital features in phone etiquette. Remember, you are the link to the outside world for the tenant and they count on you to be their “personal representative” for their business. If you are in a bad mood, don’t take it out on the caller — always be pleasant! Callers can sense moods depending on how you answer the call and believe me, they will mention it to the tenant.
5. Effective Listening – it is important to listen to what the caller is saying and what they need. You don’t have to listen to their whole “life story”, but interrupt them gently. For example “I don’t mean to interrupt, but before you go on, I am not the person you need to speak to, can I transfer you to Mr./Ms. _________? Also, alot of elderly people have no patience and do not understand what “voice mail” even means. Tell them you will take their name, number and a message and then record the voice mail yourself which will alleviate the caller’s frustration.
7. Positive Speech – your use of language can make or break a call. There are certain words, phrases and attitudes that can “turn off” a caller; especially curse words, anger and indifference. Make sure you “care” about the caller, but conversely, you do not have to take abuse or foul language from them either. Tell them calmly yet firmly that you do not have to listen to that kind of language and then hang up.
10. Practice the Golden Rule – How would you want someone to answer the phone and treat you when you are the caller? Think about this as you answer the phone and treat the caller with the utmost respect.
Chris, Leasing Manager
If my location is currently out of Las Vegas, do I need to come to town to get my executive suite started?
Not unless you want to check out the center before you sign a lease agreement. Most executive suite centers have a web site that you can go to first. It’s always good to know where your business will be located of course, but if time is of the essence and you just cannot come into Las Vegas, business can be done by telephone, fax or email and you can be in your suite or have your virtual office set up immediately!
There are many “sub” locations when considering where you want your business to be located in the Las Vegas Valley. There is of course Las Vegas proper (downtown), Summerlin (northwest), Green Valley (Henderson), North Las Vegas, Southeast Las Vegas, Southwest Las Vegas and Boulder City. So, depending on your demographic, you can choose the best location for your business. Just go into your search engine and type in something like “Executive Suites in Las Vegas, Nevada”
Make sure to do your homework and see if the center you are choosing is reputable. You can do this by contacting either Clark County Business License or any city licensing department.
Chris, Leasing Manager
If I’m just paying for an Address Plan in Las Vegas – why does the Executive Suite need to “run my credit”?
Executive Suites run their services just like any other rental businesses (i.e. apartments, storage facilities, car rental companies, etc.) and require you to fill out an application with all of your information on it with a copy of your driver’s license or passport and social security number or tax id number. This is to make sure you are who you say you are – they are entrusting you with a key to a multi-million dollar facility and don’t want to rent to a company or person that is not forthcoming or seems to be a “fly by night” business.
Also make sure that you do your own homework and find out if the executive suite service you plan to do business with is reputable in Las Vegas. You can do this by contacting either Clark County Business License or City of Henderson Business License departments, depending on where the center is.
Chris, Leasing Manager
Safety & Confidentiality are concerns of mine about my business in Las Vegas – Do I need to worry about it in an executive Suite
The personnel in an executive suite environment have been trained to keep the confidentiality of the business and maintain the utmost in professionalism. You want your staff to feel safe and comfortable; especially in a 24 hour town where people work day and night.
ViewPointe Executive Suites offers private key-carded offices with 24/7 access and video surveillance throughout the project. If you need to know who entered your office and at what time, we can download the door or, if you have a disgruntled employee, we can just delete their access immediately. These are just a couple of the services ViewPointe provides at no extra cost.
Chris Johnson, Leasing
How do I know what questions to ask before choosing an executive suite in Las Vegas from an ad on Craigslist, search engines, etc.?
As with anything you lease or purchase, you want to do your homework. Location, Las Vegas address, located close to the Airport or Strip, a luxury image – how important are these to you and your company? Since there are so many choices and you want to make sure to narrow it down to a few to avoid confusion. Calling too many locations may cause you to get overwhelmed. No two executive suite programs are alike, some say they offer “everything” or will waive a security deposit to get you in, and then you find out later that there are some hidden costs or they will automatically increase your rent by a large margin after your initial term. Be specific when asking questions. Some of these questions would be:
1. When you say you include “everything” what does that mean? Are there any hidden charges? (i.e. long distance calls, copies, faxes, extra phone lines or instruments, conference rooms charges, etc.)
2. Is your location secure? (i.e. electronic keycard system, surveillance cameras — throughout the project or just the suites)
3. What kind of rent increase can I expect after my initial term?
4. What kind of discounts, if any, are you offering?
5. What is your minimum/maximum lease term?
6. Where in the Valley are you located? Is it easily recognizable and on a major arterial?
7. Would I have 24/7 access and are the utilities also 24/7? (some offices turn off the a/c in the summer and the heat in the winter in the evening and on weekends to save energy)
8. What type of signage do you offer? (lobby, door, do they have an electronic reader board sign outside?
9. Do you require a rental application and/or security deposit?
These are just a few of the important questions to ask. If an executive suite refuses to answer or hems and haws at any of your questions, then they may not be a good choice for your business.
Chris, Leasing
How to get started with your business in Las Vegas.
First of all, you need to know who the entities are in Nevada that you will be dealing with in setting up your business. Here is a list to get you started :
Clark County Business License: (702) 455-4252 - they will need to see a copy of a signed lease agreement before they will accept your application and issue your business license in Clark County
Clark County Clerk: (702) 671-0500 - you will need to file your fictitious firm name
Nevada Secretary of State: (800) 583-9846 - you will set up and file any corporation documents
There is a vast array of professional business people that you can work with in Las Vegas. A good place to find a good attorney, CPA, financial planner, event planner, etc. is to find an executive suite or virtual office and get to know the other professionals in the building. They may need your expertise as well and you have a great jump start to your business!
ViewPointe Executive Suites can help you get started in the right direction!
I’m just one person with a small budget – what can I expect to spend on an executive suite?
It depends on whether you need to run your business out of an actual suite. You can get a mail address plan for as little as $75 per month. You are located in a Class “A” luxury building that hangs your business license, provides an internet kiosk (T-1) with computer and printer, sorts your mail into a personal mailbox (mail forwarding upon request), access to fax machine and copier, access to conference rooms, business center and much more! If you need a phone line, you can get the virtual/corporate identity plan for just $150 per month or you can get an actual suite starting at just $695 per month! And with leases starting at just 3 months, you don’t have to worry about a long term commitment stopping you from getting started in the direction you want.
Chris, Leasing Manager – ViewPointe Executive Suites
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